The Central Florida Regional Planning Council (CFRPC), through the Community Transportation Coordinator (per Chapter 427, F.S.), does not tolerate discrimination in any of its programs, services, or activities. Hearing Impaired: Dial 711 for the Florida Relay Service (TTY).Marybeth Soderstrom, Title VI/Nondiscrimination/ADA Coordinator.You may be suspended for such behavior.Īny person who believes that he or she has been subjected to discrimination based upon race, color, national origin, sex, age, disability, religion, income, or family status in any of CFRPC’s programs, services, or activities may file a complaint with the CFRPC Title VI/Nondiscrimination Coordinator: We do not tolerate profanity, violence, loud talking or music, and abusive/rude behavior.You may not smoke, eat, or drink in the vehicle.

We recommend you schedule your trip between 10 a.m.

During peak demand periods, rides may run behind schedule.

The device must be provided by the passenger.

Children age 5 and under are required to be secured properly in a federally approved child restraint device.

You must wear a seatbelt in the vehicle.

You must provide your own mobility device if you use one.

Exact change is required when boarding the vehicle. We will confirm your fare amount when you schedule your ride. You will not pay a fare if Medicaid or a social service agency pays for your trip. Your driver can only wait five (5) minutes for you to board. You will receive a call the night before your ride to confirm your pick-up time. Transportation Disadvantaged service is not available on the following holidays: Trips may be prioritized based on trip purpose, and may be provided on a space-available basis.

Limited dialysis services are provided on Saturdays. Transportation Disadvantaged services are available from 6 a.m. You can also manage your rides at any time through our Rider Web Portal app! The Rider Web Portal lets you manage your rides online without calling to schedule your trips. Due to the number of requests received daily, phone lines may be busy. The type of appointment (doctor, dentist, therapy, etc.).The medical reason for your transportation request, if the request is for a medical appointment.The name, address, and phone number of where you are going.Your full name, current address, and phone number.Please have the following information ready when you call: Return trips are also scheduled when you schedule your ride. You can schedule your ride up to 14 days in advance. You must call MTM Transit at 80 at least two (2) days before your trip. Once your registration is approved, you can contact MTM Transit to schedule your ride.

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